We here at Virgin Mobile Australia know that one payment won't work for everyone, so we have a large variety of payment methods to suit everyone's needs. Our payment methods are direct debit , credit card , and BPay.
To avoid late payment fees we recommend setting up direct debit on your account which will pay your bill on the due date each month from a nominated bank account or credit card.
Our stress free, time saving "set and forget" payment method. Before setting up direct debit:
You'll need to manually pay any current balances before Direct Debit takes over
Direct Debit may take up to 48 hours to become active
A $1 pre-authorisation will appear temporarily if using a credit or debit card
Credit and debit cards incur a 0.427% payment surcharge
Setting, updating or cancelling Direct Debit
1. Log into My Account
2. Click Pay Bill and Payments in the left menu
3. Select Direct Debit
4. Choose either Bank Account or Credit Card tab and fill out required information.
If updating existing details, select Update Direct Debit and fill out required details.
To cancel simply click on Remove Direct Debit.
Our credit card payment options allow you to pay your bill the way you want, when you want and any time you want. We accept Visa, Mastercard, American Express or Diners Club cards.
Paying via credit card, debit card or a charge card will incur a 0.427% fee which is calculated on the total payment made.
Online via My Account
Use our simple online portal to make full or partial payments as well as take control of your usage monitoring, notification options, billing and contact details.
1. Log into My Account
2. Click Bill from the bills & payments menu
3. Enter the amount you'd like to pay
4. Enter your credit card details
5. Click Pay Bill and you're done!
Online via the Pay A Bill page
You can now pay your bill quickly online without logging into My Account. This means you can also make payments to family or friends bills.
1. Visit the Pay A Bill page
2. Enter your Postpaid phone number or account number
3. Enter the amount you want to pay
4. Enter your credit card details
5. Click Make Payment and you're done!
Mobile via My Account App
Make payments any-where any-time with the My Account App; our App will even let you know when it's time to pay with a reminder notification. Our App can even view your current usage, manage your data usage and monitor your Rollover (on select plans.)
1. Log in to the My Account App
2. If your bill is due, t ap on "Your next bill has arrived" banner to view the balance
3. Enter your credit card details and submit your payment
4. Your receipt will appear once the payment has processed
Pay your Virgin Mobile bills hassle-free from the security of your own bank. BPAY payments made Mon - Fri between 8am - 9pm will appear on your Virgin Mobile account within 4 hours. Payments made outside of these times can take up to 72 hours to appear.
Check out the BPAY website for more information.
1. Make sure you are registered for internet banking
2. Log on to your internet banking site or call your phone banking service
3. Select the BPAY or bill payment option and then follow the steps
4. When required, enter the Virgin Mobile Biller Code (24406) followed by your 10 digit account number (starts with a 7 and is displayed on your monthly bill)
5. Submit your payment and record your receipt number
Overdue & Suspensions
If you have been barred or suspended due to an overdue bill, your service will be reactivated within two hours of your payment being received.
What is Data Breakdown?
You've been asking us for a way to see where your data is going - so we've delivered!
Data Breakdown is now available to all Postpaid mobile customers in the My Account App and will let you see at a glance which sites and apps are using your mobile plan's data the most. Data Breakdown won't capture any data used via Wi-Fi and should only be used as a general guide towards your data usage.
For more info on how to limit your data usage - click here.
Where can I find Data Breakdown?
1) Firstly, download the app from the Google Play Store or iTunes
2) Log in with your mobile number and 6 digit PIN
3) Open the side menu and select "Data Breakdown"
Using Data Breakdown
Data Breakdown will initially show you your usage for your current bill cycle as well as the Top 5 categories that have used the most data during the period. Tap any day in the graph and it will then show you the Top 5 categories that used up your data during that specific day day.
Select any category for a brief description of the category and a usage graph that shows you how much of that category used your data in your bill cycle.
Understanding Usage Categories
You can select any usage category inside Data Breakdown for a brief description of the category and a usage graph that shows you how much of that category used your data in your bill cycle.
We've done our best to describe these categories to you, but due to the complexity of mobile data usage, some of these categories may be a little hard to understand.
When you visit a website or use an app, that website or app may contain content that comes from a different part of the internet; such as a website or app that includes a video from Youtube.
If one of your top categories doesn't look right, then have a think about where you spend your data and check to see who hosts the content - you might be surprised!
For a full list of Data Breakdown FAQs - click here.
FAQs For Primary Account Holders
What is Data Breakdown?
Data Breakdown lets you see where your data is going, so you can make the most of your FairData™.
Where can I see Data Breakdown?
You can find Data Breakdown in the My Account App.
What is a category?
A category shown in your Data Breakdown usage is usually a single website or app (e.g. Facebook). In some cases websites are grouped into an umbrella category to make it easier to understand your usage. For example, many websites will fall under a category of "Browsing".
FairData™ gives me data-free music streaming on my plan, why does it show up here?
If you take advantage of our data-free music streaming, you will notice that usage for these apps will still appear in your Data Breakdown, that’s because we don’t filter the information before it gets to you.
To find out more about Music Streaming, including how to set it up, click here.
Why can’t I see all of my usage instead of just the top 5?
We only display the top 5 categories so Data Breakdown is easy to use. In most cases, the top 5 categories will show the majority of your usage.
I use a certain website or application every day but it doesn’t appear in my top 5?
The top 5 is based on the amount of FairData™ being used. Accessing a website or app everyday doesn’t necessarily mean it uses the most data.
Things like photos, videos & music often use the most data and will regularly make an appearance in the top 5 categories.
Why is there a category in my top 5 that I've never heard of before?
The internet is a big place & categories aren’t limited to popular apps or websites that you’d normally see, popular domain and server services are likely to make an appearance in your top 5. Clicking on the category in the My Account App will provide a brief description of these services.
Some examples of categories that may surprise you in your top 5 are...
Data browsing to particular websites that don't allow themselves to be identified.
Akamai (web content)
Akamai hosts a large amount of content for things like Fox Sports, Windows & some mobile games.
Any data used on Apple.com and also data used for iCloud backups.
CloudFlare is used by various websites to optimise the website performance for visitors.
Video streaming hosted by Telstra. Streaming NRL games via the NRL app or website can also count towards this category.
Transmission Control Protocol (TCP)
Similar to web browsing, used for websites that start with www, email usage and remote desktop.
Multimedia Messages Encapsulation
Also known as MMS - picture messages!
Real Time Messaging (streaming)
Simultaneous streaming video, audio chat - similar to ChatRoulette, Omegle or Twitch.tv
Who can see this information?
This information is only available to Primary account holders by logging into the My Account App using the Primary Account Pin. At this stage it isn’t available to secondary account holders.
I can’t see past a certain date, why?
The My Account App allows you to view your FairData™ usage from the last 2 bill cycles. In some circumstances, like if you’ve just become part of the Virgin Mobile, you will only be able to see back to when your service was first activated.
Is the information in real time? If not how long does it take?
The usage in Data Breakdown comes straight from the network itself and takes between 15 minutes & 4 hours to update. So if you’ve just streamed the latest album or watched your favourite show, don’t expect to see the usage straight away!
Can I use Data Breakdown for Mobile Broadband/Prepaid?
Data Breakdown is available for Mobile Broadband, however it is not available for Prepaid services. Check out this article for help with your Prepaid Services.
Why can’t I see my usage in MB or GB?
Data Breakdown is designed to give you an idea of where your data is being used so that you can make changes to get the most out of your FairData™
If you’re curious about how much FairData™ you’ve used check out your dashboard in My Account or the My Account App.
Why is there no “time” or “duration” for my data usage?
Unlike phone calls, data doesn’t get sent/received in one continuous stream, instead its lots of tiny sessions. So we keep track the volume of data that is sent & received.
I’ve been using personal hotspot (tethering), how will this appear?
Data Breakdown will show any hotspot usage as if it were being used by your regular device, there is no way to tell the difference between regular usage or tethered usage.
Can I see this information on my bill?
You will only be able to see Data Breakdown through the My Account App. Your bill will provide the total volume of data you’ve used.
If you’re curious about how much you’ve used in the past, you can see your last two bill cycles using Data Breakdown in the My Account App.
Why doesn’t my data add up to exactly 100%?
To make your data usage simple (without too many decimal points) we round the “%” up or down, which means that sometimes your usage might add up to 100.1% or 99.9%.
But don’t worry, that’s the only place it happens!
Why does Data Breakdown show different information to my other apps/phone settings?
Depending on where, when or how you are viewing your usage it can show lots of different amounts. It’s because third party applications often pull the information straight from the phone, which might show things downloaded off Wi-Fi or incorrectly predict your bill cycle.
By using Data Breakdown in the My Account App you can make sure you are getting the right information.
Where can I find this information in My Account?
Right now, you won’t be able to find Data Breakdown in My Account. We want you to know where your FairData™ is going wherever you are, so the best place for it to live is in the My Account App.
FAQs For Secondary Account Holders
Why can’t I see Data Breakdown?
Only the primary account holder (the owner of the account) has access to see Data Breakdown in the My Account App.
What information can they see in Data Breakdown?
Data Breakdown shows a general summary of where your FairData™ is being used. It shows this in categories like; Facebook, YouTube and Browsing.
No specific details like messages, pages, articles, pictures or videos will be listed.
How can I manage my FairData™?
For tips on how to help manage you FairData™, head over to our Tips For Smart Data Usage page.
How can I get access to this tool?
To access this tool your service will need to be in your name, you can do this by completing a change of ownership.