When your contract ends with us, you’ll still be able to use your service as normal on a month to month basis until advised otherwise. You’ll continue to be charged your monthly rate plan fees, minus any handset repayments you may have been paying. Below are other options you may wish to explore.
What are my options?
Log into My Account to check if you’re if your eligible for an early upgrade with Optus.
Alternatively, call us to discuss your options.
Frequently Asked Questions
If I change plans at the end of my contract, can I change back to my old plan?
If you’ve moved to a new family of plans then you won’t be able to move back to your old plan.
My plan has a data bonus, will this remain when the contract ends?
Yes it will, however if you change plans then this may be removed.
What happens to insurance when my contract ends?
You will continue to be charged insurance premiums until you cancel insurance on your service. This means you’ll still be able to make a claim should anything happen to your current phone.
Looking for a change? If your plan is no longer working for you, you may consider changing to a plan that better suits your needs or you can an upgrade to a new plan if you are eligible. This article shows you how.
This article provides information on late fees, our payment collections process and explains what a default is.
You will incur a late fee if your bill is not paid by the due date. We recommend setting up direct debit to ensure bills are paid on time.
Your account will follow our collections process if your bill is not paid by the due date . This may include being charged a late fee, your service being suspended or even cancelled. If your debt remains unpaid it will be referred to a Debt Collection Agency (DCA) and ultimately a payment default will be lodged on your credit file.
We encourage customers having difficulty paying their bill to contact us to make alternate arrangements.
Defaults & Debt Collection
A default is a mark against your credit file stating you failed to pay a debt. This will remain on your credit file for five years. Virgin Mobile may also refer your debt to a Debt Collection Agency which can attract further fees.
Consider setting up direct debit to ensure bills are paid on time
Contact us if you are having difficulties making payment
Ensure your contact information is up to date
This article contains the steps needed to check your account balance, or billed charges via My Account or the My Account Mobile App.
Log in to My Account
Your account balance is displayed on the top right of the screen under 'Your Charges'
For more detail regarding your charges, click Bills & Payments in the left menu then select Current Charges
My Account Mobile App
Our My Account Mobile App is available for iPhone and Android users. Click here to find out how to download it.
Access your App via the icon on your device
Go to the ‘Summary’ tab
Tap ‘Your next bill has arrived’
Your balance will be displayed