SIM not working or giving you an error? We've got some troubleshooting steps that might help!
SIM Troubleshooting Steps
Turn your phone off and on to reset the connection
Check that the SIM card is inserted correctly
Test another SIM card in your phone to see if the problem lies with your SIM card
Try your SIM card in another mobile to see if the problem lies with your mobile
If you're still getting an error message after these steps, contact us so we can help further.
If an incorrect PIN has been entered into your phone three times, you'll have 10 attempts to enter your PUK Code. You can find your PUK Code in My Account.
Contact us if you have trouble finding your PUK Code.
This article covers some basic troubleshooting steps if you’re having difficulty making calls, sending or receiving text or using your data.
If you’re unable to make a call, send or receive text or access your data it may be a simple fix. Follow these instructions:
Turn your phone off and on
Check there are no current issues reported or maintenance being completed in your area here
Test your SIM in another phone. If your SIM works in another phone, yours may need to be assessed under warranty
Swap your SIM
Reset the Network Settings (this will delete WiFi and Bluetooth settings)
Ensure your phones software is up to date
If you're having trouble with SMS, ensure the SMSC number is +61411990010 in the SMS settings.
Backup all your data and restore/reset your phone to default (don't forget to back up all your data!)
Check out our Device Guides for step by step instructions for your phone.
If these simple troubleshooting steps don’t resolve the issue you’re experiencing, you may need to contact us for further investigation.