Idea Exchange

New Idea
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Virgin Mobile really need to begin offering a femotcell, the same as the Optus "Home Zone", after all is is owned by Optus and this would help a lot of customers in low coverage areas.

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V1OL4T3R

New App Features

by 3 weeks ago - last edited 3 weeks ago

I'm sure I'm not the only one when I say that the Virgin 'My Account' app was a very welcomed addition to my phone. However, now that the app is up and running, I feel like some new features would be well received. Most notably, the ability to pay bills and control data value adds would be nice. 

Basically, over time it would be great to not have to use the not so smartphone friendly website anymore, and instead, have all the features integrated into the app.

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I've been waiting six weeks for delivery of a phone after multiple promises - the worst service ever encountered - shame on you - I could not even get thorugh to lodge a complaint promised call back twice still waiting.

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ljwang

UNABLE TO MAKE CALLS!!!!!!!

by ljwang on ‎13-03-2014 10:11 PM

THIS IS RIDICULOUS and UNACCEPTABLE!!!!

I have been unable to make phone calls from my phone since 2pm this afternoon .

I need to my phone to work,  part of my main job is to call people and do coordination!!!!

Since I signed up with Virgin , all sort of problems, people unable to reach me (I have to direct my phone to another line/phone), no reception at home and have to use another line/phone.

I WANT TO CHANGE Phone Company .........

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Aliiii

NETWORK OUTAGE

by Aliiii on ‎13-03-2014 09:49 PM

When I tried to make a call at 9.10 the call kept disconnecting. I tried calling a different number and the same thing happened. 

I cannot get internet access either. I have turned my phone on and off several times and have removed and replaced the sim card. 

Has anybody's voice and/or data service come back on since the outage? 

oxsin

Updates

by oxsin on ‎13-03-2014 09:28 PM

A good start would be to post information about outages......as you can see from a number of forum members there is a lot of guessing about the current issue....and no communication fro Virgin.....better be transparent than have disgruntled customers

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Hi,  this is about your sms notifications.  and i like how we can get notifications on a percentage basis of your monthly usage.  

 

I was thinking as this happened to me, i recently got a day when my data plan went up over twice as much usage as i had at any other time of my month.  and i don't know where this data was used up.   

Anyhow i was thinking is it possible to add a notification that sms's your phone when you use (on any given day),  an excessive amount of data.  IE 1 gb in a day (or any amount of data, Preferably selectable by user).  to be sent maybe in the morning after...  

 

hope this is a good idea.  thanks guys.

 

dollydame

NOTIFICATION OF CREDIT DUE TO EXPIRE

by dollydame on ‎19-02-2014 04:18 PM

I don't know if this already available, but I wish there was a system whereby you can be advised that your Prepaid credit is about to expire so that you can recharge without losing any remaining credit. I am fed up with my credit being stolen every 3 months!

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In My Account / My Options / Auto Alert Setup there's the little arrow to click to expand the options to show the setup as per this image. 

Looking at the interface that appears in front of your eyes, there seems to be mis-information that greets a person.

Firstly, Notification 1 is at the top with a 100% usage figure in the box, (see this image) which indicates to the viewer that the first notification a person will get is that their usage has been 100% used, and then they'll be notifiied, which is ridiculas as the reason for notifiying anyone of data use is to alert them well before going over any limits, right?

I suggest the Notification 1 be the default 50% usage alert, see image.

Notification 2 be the 85% and Notification 3 be the 100% alert.

This way, people don't get confussed thinking that Notification 1 will arrive too late to notify the user that their data / phone calls have reached a certain limit.

Also, there needs to be an easy "Green" light type indicator that these default Alert Setting are actually live and running so that people are not confussed as to either they have to re-set or un-set what's already setup. View Image.

Hope this makes sense. 

I am available to go over these with a live human if this post isn't understandable.

Cheers.

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Most people use data these days and I'd be keen to see something like a smart cap that used to exist.

 

Maybe start from $30 plans which have 1GB data and then $40 with 1.5GB etc. Obviously you would have less calls and text amounts to counter it but still have a rollover amount. I personally have never gone over $100 calls/text.

 

My idea would be

$30

$100 calls/text

1GB data

 

$40

$200 calls/text

1.5GB

 

$50

$300 calls/text

2GB

 

$60

$400 calls/text

2.5GB

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jcoshannessy

Document Formats

by jcoshannessy on ‎13-02-2014 12:49 PM

For whatever reason, some of the files linked to in the Terms and conditions section of the site are in Microsoft Word (*.doc) format, while the others are in PDF.

For general accessibility, I'd suggest PDF format. Though most users might use Windows, there are also OSX, and Unix based users to take into account. 

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You guys have Very poor customer service,just rang to upgrade, went through press 1 or , press 2,press, press press waited got connected,then phone hung up..had to call again. 

Can't even write what I want on this page,thought it was for new ideas..
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rvl

Excess Data Usage

by rvl on ‎08-02-2014 07:14 PM

With pre paid when you use up your data it stops. To stop excess data usage (bill shock) for post paid, when your data is used up it stops. How easy is that.

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danial8888

IPHONE 5C UNLOCKING FACTORY

by danial8888 on ‎08-02-2014 12:09 PM

HI ZOE AT VIRGIN

I FROM MALAYSIA ... I JUST BOUGHT IP 5C FROM SOMEONE.. CAN YOU CHECK FOR ME WHETHER CAN BE UNLOCK OR NOT? MY IMEI NUMBER 358539054662437 ... TQVM

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0423787919

prepaid auto recharge

by 0423787919 on ‎06-02-2014 10:21 AM

I would like to see an auto recharge option that matches the expiry period of the plan I'm on. e.g. every 28 days.

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Jacqui

Is FaceTime free virgin to virgin?

by Jacqui on ‎04-02-2014 06:18 PM
I was just wondering if it was free for FaceTime virgin to virgin?
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jason74

mobile phones

by jason74 on ‎02-02-2014 12:50 PM

hi only new please dont hold it against me.

im a fan of big phones and im considerin virgin but im only looking at htc one max, nokia lumia 1520.. anyone knoe if virgin do these i couldnt see them ion there site :smileyhappy:

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BlairT

Voicemail that works (on time).

by BlairT on ‎31-01-2014 06:42 PM

Receiving notification that you have voicemail hours or days after getting the message is not exactly ideal. This has been an ongoing issue for myself and my wife who is on a separate virginmobile account. Not good enough!! This is while in metropolitan Perth with full coverage.

Adding to this, incoming calls often don't even connect even though we have good network coverage. What's going on here?

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snoopen

Don't mislead us

by snoopen on ‎29-01-2014 02:59 PM

There's a post here:

https://community.virginmobile.com.au/t5/General-knowledge-base/My-Account-mobile-app-feedback/ta-p/...

It says: "If you have any feedback or suggestions for us please add a comment below."

But there is nowhere to add a comment?!

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Recently the widget has stopped loading. This affects both the 4x1 and the 4x2 widget. Tested on my Galaxy Note 3.

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