Hi, this is about your sms notifications. and i like how we can get notifications on a percentage basis of your monthly usage.
I was thinking as this happened to me, i recently got a day when my data plan went up over twice as much usage as i had at any other time of my month. and i don't know where this data was used up.
Anyhow i was thinking is it possible to add a notification that sms's your phone when you use (on any given day), an excessive amount of data. IE 1 gb in a day (or any amount of data, Preferably selectable by user). to be sent maybe in the morning after...
hope this is a good idea. thanks guys.
I don't know if this already available, but I wish there was a system whereby you can be advised that your Prepaid credit is about to expire so that you can recharge without losing any remaining credit. I am fed up with my credit being stolen every 3 months!
In My Account / My Options / Auto Alert Setup there's the little arrow to click to expand the options to show the setup as per this image.
Looking at the interface that appears in front of your eyes, there seems to be mis-information that greets a person.
Firstly, Notification 1 is at the top with a 100% usage figure in the box, (see this image) which indicates to the viewer that the first notification a person will get is that their usage has been 100% used, and then they'll be notifiied, which is ridiculas as the reason for notifiying anyone of data use is to alert them well before going over any limits, right?
I suggest the Notification 1 be the default 50% usage alert, see image.
Notification 2 be the 85% and Notification 3 be the 100% alert.
This way, people don't get confussed thinking that Notification 1 will arrive too late to notify the user that their data / phone calls have reached a certain limit.
Also, there needs to be an easy "Green" light type indicator that these default Alert Setting are actually live and running so that people are not confussed as to either they have to re-set or un-set what's already setup. View Image.
Hope this makes sense.
I am available to go over these with a live human if this post isn't understandable.
Most people use data these days and I'd be keen to see something like a smart cap that used to exist.
Maybe start from $30 plans which have 1GB data and then $40 with 1.5GB etc. Obviously you would have less calls and text amounts to counter it but still have a rollover amount. I personally have never gone over $100 calls/text.
My idea would be
For whatever reason, some of the files linked to in the Terms and conditions section of the site are in Microsoft Word (*.doc) format, while the others are in PDF.
For general accessibility, I'd suggest PDF format. Though most users might use Windows, there are also OSX, and Unix based users to take into account.
Receiving notification that you have voicemail hours or days after getting the message is not exactly ideal. This has been an ongoing issue for myself and my wife who is on a separate virginmobile account. Not good enough!! This is while in metropolitan Perth with full coverage.
Adding to this, incoming calls often don't even connect even though we have good network coverage. What's going on here?
There's a post here:
It says: "If you have any feedback or suggestions for us please add a comment below."
But there is nowhere to add a comment?!
I just bought a new $2 sim card two days ago and when I went online to activate it, I couldn't get passed the screen where you have to enter the mobile number and ICCID number. I have tried many, many times but it just comes up with
Unable to find service to activate
Either the mobile number or the ICCID is incorrect
Hi I have been a virgin mobile phone user for 8 years and at no time have I ever been asked if I held a velocity rewards card. Recently I have found out I could have been claiming reward points all these years. I have always believed Virgin to be a service driven organisation and can not believe not one of there staff have never every made this offer. Disappointed
I am totally disgusted in how the website has been changed. I have 4 mobiles under my account. In the old website when you log-in to see all the account balances, you could see them all together. Now this new website I have to log-in 4 times to see each individual mobile balance. I was told by a level 2 supervisor that this is an improvement. To me it's a step backwards. He told me it took 12 mths to reconfigure the new website. He told me people wanted this improvement, so they acted on it. What about the people who didn't want the improvement "BAD LUCK". It's a disgrace to the people who designed it. To me it's easier to log-in once to see all accounts like before, not 4 times. Keep the current website, but go back to the old way of viewing your accounts when logging in.
Also, I tried to make a complaint by clicking on the email link under Connect To Us & it doesn't work. It keeps on saying that my email isn't recorded with them. I've entered it numerous times, but the website doesn't save it after I click on Update. I have never seen a website so complicated as this one to make a complaint. Most of the websites have an Complaint or Feedback form, no but not this one. I had to ring to find out how to do it.
How long is it going to take to fix the compatibility to IE 11 ???
Just spent half an hour trying to pay my wife's prepaid bill and recharge and it's not done yet.
Three times around the telephone thing, through the menu choices - why isn't GIVE YOU MONEY the first, default choice - finishing up with 'Sorry we can't access your account right now'.
AND the telephone tells me that there's nothing owing on the account.
The computer tells me there's $38 owing.
I tried to pay via computer and at the end of the process instead of completing it merely hung there forever with the 'something happening' thing swirling endlessly around.
Apparently the payment went through to some part of the system.
Apparently another part of the system doesn't know about it.
Apparently I can't just ring an operator and PAY YOU SOME MONEY
How's that for a novel idea?
You're famously money hungry - RB made his money by being better at it than anyone else, cut off all the fat, go straight to the necessary, grab every possible buck. So how's that for a novel idea, should suit you fine, I'll spell it out again
MAKE IT EASY TO GIVE YOU MONEY
And in particular let me charge up phone 0427610835
I suppose this suggestion will languish here forever and I'll be driven back to the phone (not the cellphone, of course, that won't work, that's not an 'emergency' GIVING YOU MONEY) and the endless menu choices and stupidity searching for live help... so here's another suggestion:
EMPLOY SOME PEOPLE TO HELP PEOPLE *** GIVE YOU MONEY ***
My wife and I have 2 mobile phones and 2 tablets. All are 4G ready devices. It would be great if Virgin mobile can offer some family plans which allow the call/txt credit to be shared by our mobile phones and the data credit to be shared by all 4 devices.
How does it sounds like?